Nils, Emails aren't being sent out with ticket number in them. I am working on upgrading it. But I am having some issues. I would like to get this fixed so the transition is a little better.
Andrew Meyer Unix Systems Administrator 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ ------------------------------ Message: 3 Date: Fri, 25 Jan 2008 19:35:26 +0100 From: "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]> Subject: Re: [otrs] Customer Ticket Notification To: "User questions and discussions about OTRS.org" <otrs@otrs.org> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset=WINDOWS-1252; format=flowed; delsp=yes Andrew Meyer wrote: > Hi everyone I seem to be having some trouble lately. I am running > Debian 4.0r1, using OTRS 2.0.4. As of about a month ago, the > tickets numbers going out to the user/customer seemed to have > stopped. I can't find where I would look to fix this. I'm not sure > what file I need to look at to check to see if the perl file is > doing its job. The logs don't tell me much. What keywords would I > be using on google? The ticket numbers seemed to have stopped? What does that mean exactly? Did the number stop increasing? Is there no ticket number in the subject of outgoing e-mails? Have you checked the changelogs to see if maybe a newer version of OTRS might fix this? (The current version is 2.2.4.) > Also, how do I increase the size of the attachments going in and out > of OTRS? I have the room. I need to increase it to 10MB from 6MB. > If someone could please help me out a little bit I would be greatful. Do you use the database for attachments? If so, you probably need to increase max_packet_size in the MySQL config. Nils Breunese. ------------------------------ End of otrs Digest, Vol 54, Issue 67 ************************************ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
