Lars Jørgensen wrote:
Our Agents are getting swamped in notifications.
When a supervisor assigns a ticket to an agent, they get an
Agent::OwnerUpdate. Since the supervisor is required to enter a note
on the ticket when assigning ownership of the tickey, the agent also
gets an Agent::AddNote notification. Which contains exactly the same
info as the Agent::OwnerUpdate since the note is also included there.
I can control some notifications in the Agent preferences, but not
all. Is there some way to suppres til Agent::AddNote notification?
Ideally I would like both to work but if agents have to receive two
near-identical emails when they're assigned a ticket, I will have to
do without one of them and that would be the Agent::AddNote.
I'd disable the other one, as there could be other types of notes
added to a ticket and the owner would not receive a notification. Of
course, that could be the way you want it to be.
Nils Breunese._______________________________________________
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