Okay I admit my mistake sorry, I can see now I was setting the customers not
the agent
I fixed that so now I have
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = 'servername01';
$Self->{'AuthModule::LDAP::BaseDN'} = 'cn=servername01, ou=ou_l1,
ou=sub_ou, dc=somethingdomain, dc=somethingelse, dc=com';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; #what is this for
anyway!!!
$Self->{'AuthModule::LDAP::SearchUserDN'} = 'somethingdomain\name';
#notice that somethingdomain is the same as the first dc in thebasedn
$Self->{'AuthModule::LDAP::SearchUserPw'} = 'nontrivialpassword';
In my config.pm file
the first noticable difference in the index.pl page is that the new password
request box now went away
I still cannot loggin thought!
again any ideas
On 2/7/08, Tcl Warrior <[EMAIL PROTECTED]> wrote:
>
> Okay so more or less I did as you suggested but it doesn't seem to work!
> I added the following to my Kerner/Config.pm file
>
> $Self->{'Customer::AuthModule'} =
> 'Kernel::System::CustomerAuth::LDAP';
> $Self->{'Customer::AuthModule::LDAP::Host'} = 'servername01';
> $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'cn=servername01,
> ou=ou_l1, ou=sub_ou, dc=somethingdomain, dc=somethingelse, dc=com';
> $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; #what
> is this for anyway!!!
> $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =
> 'somethingdomain\name'; #notice that somethingdomain is the same as the
> first dc in thebasedn
> $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} =
> 'nontrivialpassword';
>
> But it doesn't seem to work at all
> I added new agents to the users list (not the the customers) in the form
> of
> somethingdomain\username
> i also tried just username without the precedeeing domain part
> I dont enter a password
>
> but at the loggin screen i fail to login with them, I only get the message
>
> Login failed! Your username or password was entered incorrectly.
>
> I also tried to comment random lines from the above, but I still get the
> same error
> Login failed! Your username or password was entered incorrectly.
>
> Where does otrs log more descriptive errors of the problem!
> My best guess is that something is wrong with the
> $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'cn=servername01,
> ou=ou_l1, ou=sub_ou, dc=somethingdomain, dc=somethingelse, dc=com';
> line, mainly because this is the line i dont understand the most!
> but why doesn't otrs tell me that, if thats is what it is
>
> which parameter I am getting wrong! Or what am I doing wrong in general!
>
> On 2/1/08, Lars Jørgensen <[EMAIL PROTECTED]> wrote:
> >
> > > > Is it possible to define multiple Customer::AuthModules in
> > > > Config.pm<http://config.pm/>
> > ?
> > > > I tried to postfix them with numbers, like
> > > > $Self{'Customer::AuthModule1'} but that didn't work at all.
> >
> > > Try this:
> > >
> > > http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=219
> >
> > Thank you, that information was helpful. If anybody else has the same
> > needs, this is what you have to do in Config.pm <http://config.pm/>.
> >
> > # LDAP authentication
> > $Self->{'Customer::AuthModule'} =
> > 'Kernel::System::CustomerAuth::LDAP';
> > $Self->{'Customer::AuthModule::LDAP::Host'} = '192.168.1.1';
> > $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=company,
> > dc=company, dc=com';
> > $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
> > $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'user';
> > $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'pass';
> >
> > # This is the auth. module againt the otrs db
> > $Self->{'Customer::AuthModule2'} =
> > 'Kernel::System::CustomerAuth::DB';
> > $Self->{'Customer::AuthModule::DB::Table2'} = 'customer_user';
> > $Self->{'Customer::AuthModule::DB::CustomerKey2'} = 'login';
> > $Self->{'Customer::AuthModule::DB::CustomerPassword2'} = 'pw';
> >
> >
> > --
> > Lars
> > _______________________________________________
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
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> > Support or consulting for your OTRS system?
> > > http://www.otrs.com/
> >
>
>
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