> > I am looking for a way to limit the queue selection in the > > [customer::new ticket::to] field. I > > would like for my customers to only have a choice of one or two > > queues. This way the > > customer will not see all the queues, only the ones that I choose. > > > > Thank you for your help. > > I believe you should be able to achieve this using the ACL > feature in > OTRS: http://doc.otrs.org/2.2/en/html/c1881.html
There's actually a configuration item for this. Search for CustomerPanelOwnSelection in Sysconf (it's in Ticket -> Frontend::Customer::Ticket::ViewNew) and you will find that you can add queues to the list. Just type the exact name of the queue in the "Key" column and whatever text you would like to customer to see in the "Content" column (I'm running Danish here, so I'm not sure of the English names). There is a bug in OTRS here, though. If any of the queues you enter in the list have non-English characters in their name, it will break the feature. If that happens, you'll probably have to use the ACLs that Nils suggests. -- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
