Re: [otrs] Watcher limitations

[Shawn Beasley]

Hi Carlos,

Wowwwww
Sounds good Shawn
Thanks a lot

Do you know if ACL way can be used to avoid some tickets can be seen by some
agents?
I did try it with Roling & Grouping, but I can not.

You must work with groups and rolls in combination with queues. If all the tickets are in the same queue, you will not be able to limit their visibility :)

[...]

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Shawn Beasley
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