bump. Any thoughts?
On Sun, Feb 24, 2008 at 4:26 PM, Timothy F. <[EMAIL PROTECTED]> wrote: > Hello all, I have a question about an old version of OTRS. My company > uses an old version and has extreme hesitations about upgrading due to > complicated customizations implemented. Our current version is 2.0.4. > > There are a couple issues that I'd like to investigate and just need an > idea of where to look. If there are any current patches, that would be even > better. I fully understand the merits of upgrading, especially when it > comes to security patches. Unfortunately, I don't see that as a viable > solution. > > The following is a list of bugs/features that I'd like to fix. Any advice > is greatly appreciated. > > 1) The requirement to be ticket owner in order to set a pending reminder > date/time > > 2) When opening tickets in two or more tabs, session data is over > written. Example: > -Open ticket 1234567 in tab A > -Open ticket 7654321 in tab B > -Comment in ticket 1234567 (tab A) > -Upon submit tab A forwards to ticket 7654321 > > 3) Add button to clear pending date/time. > > and as an aside, I wonder if anyone could point me out to any security > patches that we can test out and try to implement. Thank you for your time. > > Tim >
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