Re: [otrs] Compose new Ticket as Agent

[Shawn Beasley]

Hi Achim,

Hello

I have got a little problem. When I am logged in as an agent to OTRS. There is only the possibility to compose new phone or email tickets. Is there a possibility to compose “customer” tickets w/o the email / phone status?

Please elaborate your quetion a little. What would you want to see? How should Tickets be created? What is the end result you are looking for?

((enjoy))

--
Shawn Beasley
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