Dear OTRS,
Customer can't see my comments:....
when an agent closes a ticket, with comments, the customer that created the
ticket gets the email notification but the comments don't show in the body of
the email. (they doesn't show in their customer queue either,... it only states
that its been closed by the agents.
The only time that the comments show up is when I use "compose answer email",
instead of close link.
why are the comments not showing up?
thanks for the help, we are using VER.2.2.5
-Tony
_________________________________________________________________
Use video conversation to talk face-to-face with Windows Live Messenger.
http://www.windowslive.com/messenger/connect_your_way.html?ocid=TXT_TAGLM_WL_Refresh_messenger_video_042008
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