Hi, Sorry. Please ignore my previous message. Had not yet seen that the thread continued.
Arnold. > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Arnold Ligtvoet > Sent: woensdag 2 april 2008 9:18 > To: User questions and discussions about OTRS.org > Subject: RE: [otrs] Cannot create FAQ Categories > > Hi Nick, > > If you click on the FAQ button you should get some new buttons on top of > the screen. Mine starts out (from left to right) with logout, explorer, > new article and so on. If you click on the button 'category' you should > see the FAQ category screen. Here you can add a new categories and > manage existing categories.... > > Arnold. > > > -----Original Message----- > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf > Of > > Nick Bright > > Sent: dinsdag 1 april 2008 23:06 > > To: User questions and discussions about OTRS.org > > Subject: Re: [otrs] Cannot create FAQ Categories > > > > Thanks for the feedback, however I am logged in as a user in the > > faq_admin group that has all permissions. > > > > In an experement, I removed all permissions from the faq_admin group > > from my user and tried to post another FAQ entry, and still receive > the > > error "Error: Need CategoryID!", indicating that the problem is not > > permissions; but rather that no Category was selected. > > > > As I described in my OP, no category was selected, because the > category > > dropdown box is empty, and I cannot locate within OTRS any place to > add > > categories. > > > > So, my original question remains: Where do I add categories? > > > > --- > > - Nick Bright > > Network Administrator > > Terra World > > Tel 888-332-1616 x 315 > > Fax 620-332-1201 > > > > > > Poe Chen wrote: > > > Nick, > > > > > > You need to login as the user in "faq" or "faq_admin" group to have > > > permission to add articles in the FAQ. > > > > > > That's how I get mine working.... > > > > > > Hope it helps. > > > > > > > > > Poe > > > > > > It's pretty easy, just make sure that you have set the permission > > > > > > On Tue, Apr 1, 2008 at 3:37 PM, Nick Bright > > <[EMAIL PROTECTED] > > > <mailto:[EMAIL PROTECTED]>> wrote: > > > > > > Greetings, > > > > > > I've installed OTRS 2.2.5 recently, including the FAQ module. > > After > > > adding users to the "faq" and "faq_admin" groups, and putting in > > my FAQ > > > information upon clicking submit, this error is generated: > > > > > > ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Apr 1 > 13:46:22 > > 2008 > > > > > > Message: Need CategoryID! > > > > > > Traceback (2038): > > > Module: Kernel::Modules::AgentFAQ::Run (v1.11) Line: 563 > > > Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) > Line: > > 670 > > > Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47 > > > > > > Indeed, the Category dropdown box is empty (no selectable > > options); > > > however I cannot locate anywhere within OTRS where I can create > > new > > > categories. Nor have I been able to locate in any OTRS > > documentation > > > where this function should even be located. > > > > > > So, my main question is this: Where am I supposed to be able to > go > > to > > > create categories? > > > > > > -- > > > --- > > > - Nick Bright > > > Network Administrator > > > Terra World > > > Tel 888-332-1616 x 315 > > > Fax 620-332-1201 > > > _______________________________________________ > > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > > Archive: http://lists.otrs.org/pipermail/otrs > > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > Support or consulting for your OTRS system? > > > => http://www.otrs.com/ > > > > > > > > > > > > > ---------------------------------------------------------------------- > > -- > > > > > > _______________________________________________ > > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > > Archive: http://lists.otrs.org/pipermail/otrs > > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > Support or consulting for your OTRS system? > > > => http://www.otrs.com/ > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > =http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
