errors in apache error_log contains
[Tue Mar 25 09:10:13 2008] [error] [client 10.10.10.15] Module:
Kernel::System::CustomerUser::new (v1.32) Line: 86, referer:
http://gateway/otrs/index.pl
[Tue Mar 25 09:10:13 2008] [error] [client 10.10.10.15] Module:
Kernel::System::Ticket::new (v1.275.2.8) Line: 133, referer:
http://gateway/otrs/index.pl
[Tue Mar 25 09:10:13 2008] [error] [client 10.10.10.15] Module:
Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 165, referer:
http://gateway/otrs/index.pl
where as users are unable to login to otrs.
On Tue, Mar 25, 2008 at 8:04 PM, <[EMAIL PROTECTED]> wrote:
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> Today's Topics:
>
> 1. Re: LDAP Authentication of Agents (Ezra Taylor)
> 2. Theme created are not working (Stephen Chao)
> 3. RE: Removing the language option from the login pages
> (Clary, Steve)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Tue, 25 Mar 2008 10:14:14 -0400
> From: "Ezra Taylor" <[EMAIL PROTECTED]>
> Subject: Re: [otrs] LDAP Authentication of Agents
> To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
> Message-ID:
> <[EMAIL PROTECTED]>
> Content-Type: text/plain; charset="iso-8859-1"
>
> What errors are you getting? Post the complete errors to your email.
> Also,
> make sure you have ldap working correctly before you use it to authorize
> and
> authenticate users.
>
> On Tue, Mar 25, 2008 at 9:31 AM, ammad shah <[EMAIL PROTECTED]> wrote:
>
> > * i did alot of configuratios foudn on internet, but getting erros on
> > httpd error log my Config.pm <http://config.pm/> is*
> >
> > $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
> > $Self->{'AuthModule::LDAP::Host'} = 'cc-pdc.test.local';
> > $Self->{'AuthModule::LDAP::BaseDN'} = 'ou=test, dc=test, dc=local';
> > $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
> >
> > $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=otrs ldap, cn=Users,
> > dc=test, dc=local';
> > $Self->{'AuthModule::LDAP::SearchUserPw'} = '0tr$2008';
> >
> >
> > # This is an test configuration for an LDAP auth. backend.
> > # (take care that Net::LDAP is installed!)
> > $Self->{'Customer::AuthModule'} =
> 'Kernel::System::CustomerAuth::LDAP';
> > $Self->{'Customer::AuthModule::LDAP::Host'} = 'cc-pdc.test.local';
> > $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=Users, dc=test,
> > dc=local';
> > $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
> >
> > # The following is valid but would only be necessary if the
> > # anonymous user do NOT have permission to read from the LDAP tree
> > $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=otrs ldap,
> > ou=Users, dc=test, dc=local';
> > $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = '0tr$2008';
> >
> > # CustomerUser
> > # (customer user database backend and settings)
> > $Self->{CustomerUser} = {
> > Name => 'Datenbank',
> > Module => 'Kernel::System::CustomerUser::DB',
> > Params => { Table => 'customer_user',
> > # to use an external database
> > # DSN => 'DBI:odbc:yourdsn',
> > # DSN => 'DBI:mysql:database=customerdb;host=customerdbhost',
> > # User => '', Password => '',
> > },
> > # customer uniq id
> > CustomerKey => 'login',
> > CustomerID => 'customer_id',
> > CustomerValid => 'valid_id',
> > CustomerUserListFields => ['first_name', 'last_name', 'email'],
> > # CustomerUserListFields => ['login', 'first_name', 'last_name',
> > 'customer_id', 'email'],
> > CustomerUserSearchFields => ['login', 'last_name',
> 'customer_id'],
> > CustomerUserSearchPrefix => '',
> > CustomerUserSearchSuffix => '*',
> > CustomerUserSearchListLimit => 250,
> > CustomerUserPostMasterSearchFields => ['email'],
> > CustomerUserNameFields => ['salutation', 'first_name',
> > 'last_name'],
> > # ReadOnly => 1,
> > Map => [
> > # note: Login, Email and CustomerID needed!
> > # var, frontend, storage, shown, required, storage-type,
> > http-link
> > [ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var'
> ],
> > [ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var' ],
> > [ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var' ],
> > [ 'UserLogin', 'Login', 'login', 1, 1, 'var' ],
> > [ 'UserPassword', 'Password', 'pw', 0, 1, 'var' ],
> > [ 'UserEmail', 'Email', 'email', 0, 1, 'var' ],
> > [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var'
> > ],
> > [ 'Userlocalment', 'localment', 'localments', 1, 0, 'var' ],
> > [ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int' ],
> > ],
> > };
> >
> > # CustomerUser1
> > # (customer user ldap backend and settings)
> > $Self->{CustomerUser1} = {
> > Module => 'Kernel::System::CustomerUser::LDAP',
> > Params => {
> > # ldap host
> > Host => 'cc-pdc.test.local',
> > # ldap base dn
> > BaseDN => 'dc=test, dc=local',
> > # search scope (one|sub)
> > SSCOPE => 'sub',
> > # The following is valid but would only be necessary if the
> > # anonymous user does NOT have permission to read from the LDAP
> tree
> > UserDN => 'cn=otrs ldap, ou=People, dc=test, dc=local',
> > UserPw => '0tr$2008',
> > AlwaysFilter => '',
> > SourceCharset => 'utf-8',
> > DestCharset => 'iso-8859-1',
> > },
> > # customer uniq id
> > CustomerKey => 'sAMAccountName',
> > # customer #
> > CustomerID => 'mail',
> > CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
> > CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
> > CustomerUserSearchPrefix => '',
> > CustomerUserSearchSuffix => '*',
> > CustomerUserSearchListLimit => 250,
> > CustomerUserPostMasterSearchFields => ['mail'],
> > CustomerUserNameFields => ['givenname', 'sn'],
> > Map => [
> > # note: Login, Email and CustomerID needed!
> > # var, frontend, storage, shown, required, storage-type
> > #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
> > [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
> > [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
> > [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
> > [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
> > [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
> > [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
> > #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
> > #[ 'Userlocalment', 'localment', 'description', 1, 0, 'var' ],
> > ],
> > };
> >
> >
> >
> > when i try to login otrs
> >
> > [EMAIL PROTECTED] using password. but getting errors. help required by
> all
> > of you.
> >
> > --
> > M Ammad Shah
> > _______________________________________________
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> > Support or consulting for your OTRS system?
> > => http://www.otrs.com/
> >
>
>
>
> --
> Ezra Taylor
> -------------- next part --------------
> An HTML attachment was scrubbed...
> URL:
>
http://lists.otrs.org/pipermail/otrs/attachments/20080325/58acf867/attachment-0001.html
>
> ------------------------------
>
> Message: 2
> Date: Tue, 25 Mar 2008 16:04:42 +0100 (CET)
> From: Stephen Chao <[EMAIL PROTECTED]>
> Subject: [otrs] Theme created are not working
> To: otrs@otrs.org
> Message-ID: <[EMAIL PROTECTED]>
> Content-Type: text/plain; charset="iso-8859-1"
>
> >
> > Ideally I want to create 3 different web pages for 3 different
> customers.
> > Right now I am trying to create a theme and apply to the customer.pl.
> I
> > followed the procedure of administrator document by using the queries to
> add
> > the company themes and I do see the options in the drop down menu using
> my
> > ID or the [EMAIL PROTECTED] in the index.pl preference page. Both IDs are
> > have all the admin rights. I copied the standard folder to 3 different
> > names accordingly but they are not working. The theme being used is
> still
> > the standard theme. Did I miss something or the manual did?
> >
> > It is not like I do not have the knowledge. It is just not working.
> > Please help. Thank you. Is there anything that I have to configure or
> add
> > in the config file? Can I create different pages for 3 different
> customers?
> >
>
>
> ***********************result of the query
> below*************************************************
>
> >
> >
> > +----+------------------------
> > --+----------+---------------------+-----------+--
> > -------------------+-----------+
> > | id | theme | valid_id | create_time |
> > create_by | c
> > hange_time | change_by |
> >
> >
> +----+--------------------------+----------+---------------------+-----------+--
> > -------------------+-----------+
> > | 1 | Standard | 1 | 2008-02-17 14:47:54 |
> > 1 | 2
> > 008-02-17 14:47:54 | 1 |
> > | 2 | Lite | 1 | 2008-02-17 14:47:54 |
> > 1 | 2
> > 008-02-17 14:47:54 | 1 |
> > | 3 | company1 | 1 | 2008-02-22 13:25:09 |
> 1
> > | 2
> > 008-02-22 13:25:09 | 1 |
> > | 4 | company2 | 1 | 2008-02-22 13:25:56 | 1 | 2
> > 008-02-22 13:25:56 | 1 |
> > | 5 | company3 | 1 | 2008-02-22 13:27:14 |
> > 1 | 2
> > 008-02-22 13:27:14 | 1 |
> >
> >
> +----+--------------------------+----------+---------------------+-----------+--
> > -------------------+-----------+
> > 5 rows in set (0.00 sec)
> >
> >
> >
> >
>
>
> --
> Stephen Chao
> Microsoft Certified System Engineer
> -------------- next part --------------
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
> -------------- next part --------------
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
> -------------- next part --------------
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
> -------------- next part --------------
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
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> Support or consulting for your OTRS system?
> => http://www.otrs.com/
> -------------- next part --------------
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
> -------------- next part --------------
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
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> Support or consulting for your OTRS system?
> => http://www.otrs.com/
>
> ------------------------------
>
> Message: 3
> Date: Tue, 25 Mar 2008 16:04:50 +0100 (CET)
> From: "Clary, Steve" <[EMAIL PROTECTED]>
> Subject: RE: [otrs] Removing the language option from the login pages
> To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
> Message-ID: <[EMAIL PROTECTED]>
> Content-Type: text/plain; charset=ISO-8859-1
>
> Thanks!
>
> Can you tell me which file is the HTML template?
>
> Steve Clary
>
>
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of =
> S=E9bastien Prud'homme
> Sent: Wednesday, March 05, 2008 12:50 PM
> To: User questions and discussions about OTRS.org
> Subject: Re: [otrs] Removing the language option from the login pages
>
> Just edit the HTML template
>
> 2008/3/5, Clary, Steve <[EMAIL PROTECTED]>:
> >
> >
> >
> >
> > Can anyone tell me how to remove the language option from both the =
> login.pl
> > and customer.pl pages?
> >
> >
> >
> > Steve
> > _______________________________________________
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe:
> > http://lists.otrs.org/cgi-bin/listinfo/otrs
> > Support or consulting for your OTRS system?
> > =3D> http://www.otrs.com/
> >
> _______________________________________________
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> Support or consulting for your OTRS system?
> =3D> http://www.otrs.com/
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
> _______________________________________________
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> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
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> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
>
> ------------------------------
>
> _______________________________________________
> otrs mailing list
> otrs@otrs.org
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>
>
> End of otrs Digest, Vol 56, Issue 57
> ************************************
>
--
M Ammad Shah
Network Engineer
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