I'm trying to make a link in AgentTicketZoom.dtl to a page with customer
info. The target page will depend on what queue you're in. Following the
examples in the developer docs, I did a simple dtl "if" statement, something
like this --
<dtl if ( $Data{"QueueID"} eq "5" ) { $Data{"Adminpage"} =
"accountinfo.mhtml"; }>
I can see the QueueID just fine. No matter what I do, I cannot set
"Adminpage", even with a simple "set" --
< dtl set $Data{"Adminpage"} = "accountinfo.mhtml"; >
-- it doesn't work. Version is 2.2.4-01. What am I doing wrong? Thanks.
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