Hi David, On Do, Apr 24 2008, Buice, David R wrote:
> I have migrated our OTRS system from a Linux installation to a Solaris > installation. The MySql database has been moved to an EMC data mover. > The OTRS system was upgraded from 1.2.3 to 2.2.6. > > I seem to have 3 intractable problems: > > 1. It takes about 1 minute, 20 seconds to log into the system and/or > whenever you click on "Ticket" when you are somewhere else like in > "Admin". Where should I start looking to find out why I'm having such a > performance issue? Is mod_perl used? Regarding MySQL, you may find the "mysql performance primer script" <http://www.day32.com/MySQL/> useful. It checks your MySQL configuration and gives some optimization recommendations. > 2. I'm getting messages about the "update_time" for each ticket being > extremely old. In fact the system believes that the update time for all > the tickets is 1/12/1970!!! I don't think version 1.2.3 had an > "update_time" so this is a new "feature" for us. At the moment it is > very unwelcome. How to I either get rid of and/or fix "update_time"? Setting the update time to 0 for all your queues should stop the notifications. > 3. We can get to the faqs from http://server_name/otrs/faq.pl but we > cannot get to them from the "FAQ" button. I've read other posts to this > list that says the permissions need to be changed for each of the FAQ > categories, but when I go to "FAQ" I don't see the "Category" button > like I did in 1.2.3. Do you have read/write permissions in the faq_admin group? cheers Henning -- Henning Oschwald ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
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