Hi, Version 2.0.4 on RedHat.
We have our tickets sent to a "local" account on the otrs server and then have postmaster.pl check that account on 1 minute intervals. My problem occurs when a multiple "requests" are sent to the user account within the same minute. When this happens PostMaster.pl only creates one ticket instead of two + tickets. Is there a way to process the email and make more than one ticket when this happens. Example of users email received: >From [EMAIL PROTECTED] Tue May 13 11:31:26 2008 Return-Path: <[EMAIL PROTECTED]> Received: from im.fsg ([192.168.100.4]) by ticket.com (8.13.7/8.13.7) with ESMTP id m4DIVQn0007484 for <[EMAIL PROTECTED]>; Tue, 13 May 2008 11:31:26 -0700 Received: (from [EMAIL PROTECTED]) by im.fsg (8.11.6/8.11.6) id m4DIJhv21650; Tue, 13 May 2008 11:19:43 -0700 Date: Tue, 13 May 2008 11:19:43 -0700 Message-Id: <[EMAIL PROTECTED]> To: [EMAIL PROTECTED] From: [EMAIL PROTECTED] Subject: New case in the Hardware queue. Text: HI. Our gold printer isn't working. ..... >From [EMAIL PROTECTED] Tue May 13 11:31:30 2008 Return-Path: <[EMAIL PROTECTED]> Received: from im.fsg ([192.168.100.4]) by ticket.com (8.13.7/8.13.7) with ESMTP id m4DIVQe3007485 for <[EMAIL PROTECTED]>; Tue, 13 May 2008 11:31:26 -0700 Received: (from [EMAIL PROTECTED]) by im.fsg (8.11.6/8.11.6) id m4DIJi321655; Tue, 13 May 2008 11:19:44 -0700 Date: Tue, 13 May 2008 11:19:44 -0700 Message-Id: <[EMAIL PROTECTED]> To: [EMAIL PROTECTED] From: [EMAIL PROTECTED] Subject: New case in the Hardware queue. Text: HI. Our gold printer isn't working..... ****************************************************************************************************************** Example of Ticket created:You will see the "NEW" ticket was created but the second request was added as additional "text" instead of a "NEW" ticket. *From:* [EMAIL PROTECTED] *To:* [EMAIL PROTECTED] *Subject:* New case in the Hardware queue. Text: HI. Our gold printer isn't working.... >From [EMAIL PROTECTED] Tue May 13 11:31:30 2008 Return-Path: <[EMAIL PROTECTED]> Received: from im.fsg ([192.168.100.4]) by ticket.com (8.13.7/8.13.7) with ESMTP id m4DIVQe3007485 for <[EMAIL PROTECTED]>; Tue, 13 May 2008 11:31:26 -0700 Received: (from [EMAIL PROTECTED]) by im.fsg (8.11.6/8.11.6) id m4DIJi321655; Tue, 13 May 2008 11:19:44 -0700 Date: Tue, 13 May 2008 11:19:44 -0700 Message-Id: <[EMAIL PROTECTED]> To: [EMAIL PROTECTED] From: [EMAIL PROTECTED] Subject: New case in the Hardware queue. [...]
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/