Hello, I am a new user of OTRS and I have been getting familiar with the system over the past couple of weeks. I continue to be amazed at how powerful this tool is compared to my previous use of Request Tracker. I upgraded today from ITSM 1.0.6 to 1.1.1 and was very pleased to see the additional stats reports included. I also noticed a new feature, the import/export package.
I am trying to use the import/export package that is part of ITSM 1.1.1. I have not seen any documentation on the website, nor in /opt/otrs/doc. In Admin-Misc-Import/Export I am able to configure mapping templates for Config Item with Format CSV. In step 1 I give the template a name and set it to valid, in step 2, I choose class "Computer" and leave the max number of one element set at 10. In step 3 I set the colun separator to semicolon and charset to UTF-8. In step 4 I set a key to be Name, which is column 0. In step 5 I leave default setttings. At this point I can successfully click on "start export" and export the names of my configuration items to a csv file. I can save that file on my desktop with the default name of export.csv. If I edit that file and change the names to be different computer names, then I would expect that when I click on "start import" that I should then be able to import those names into OTRS as new CIs of type computer. However, when I do this, I see some disk activity, but I get no messages of any type, completion or error, and when I look at the Config Items, they are unchanged and nothing has been added. Has anyone had success importing CIs with this tool, and if so, can you give me some idea about what I might be doing wrong. best regards, Jack Moore
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