Lars Jørgensen wrote:
I suggest setting up procmail in front of OTRS. You can use that to
determine whether mail should be accepted by OTRS or use an
autoresponder and keep the ticket from entering OTRS at all. Google
around for more info on procmail filtering and setting up an
autoresponder.
OTRS is fetching mail from Exchange by POP3. Is procmail an option
in that kind of setup?
See chapter 7.2 'Receiving emails' for the different ways to setup
OTRS to receive emails. Are you using PostMasterPOP3.pl now (7.2.1)?
You may need to switch to the method outlined in section 7.2.3 and
setup fetchmail to retrieve the emails and have them processed by
procmail.
Nils Breunese.
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
