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Dear Admin I am testing OTRS 2.2.3 .The Schedule in the Generic Agent Configuration is not working for me , the desired functionality of the Generic agent is to change the owners of some of the queues . Its working when done manually , but not automatically as per the schedule. In the Job list we have a "Last Run" field , i just want to know if it was the time that we had run the agent manually or automatically. --
Thank You Best Regards Joseph
Sibie Devis
KALKITECH #147, Ananthapushpa Buildings ;5 th Main. Sector 7, HSR Layout ;Bangalore-34 , INDIA ((+91) (80) 2572 1263 / 1264 | *[EMAIL PROTECTED]/com |8 www.kalkitech.com "A Whole New World of Intelligent Energy Systems" [EMAIL PROTECTED] wrote: Send otrs mailing list submissions to otrs@otrs.orgTo subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to [EMAIL PROTECTED] You can reach the person managing the list at [EMAIL PROTECTED] When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Don't show queues if only one ( Jes?s M. Navarro) 2. Re: queue view (adrian guevara) 3. Re: Email-ticket vs Phone-ticket (Steve Clark) 4. Re: Email-ticket vs Phone-ticket (Steve Clark) ---------------------------------------------------------------------- Message: 1 Date: Tue, 3 Jun 2008 11:04:55 +0200 From: " Jes?s M. Navarro" <[EMAIL PROTECTED]> Subject: [otrs] Don't show queues if only one To: otrs@otrs.org Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset="iso-8859-1" Hi list: Due to the fact that we use per client support e-mail addresses we usually have one queue and only one per client. When the user tries to create a new ticket within the web interface she has to select the queue for the ticket to go in from a dropdown list which shows "nothing" (well, something like "--") and her own client queue with the former preselected by default. Is it possible to "hide" the queue dropdown list when there's only one to choose (and pre-select that queue) or, at list, this queue to be the preselected one instead of the "blank" one? TIA. |
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