Hey Lucas, I'm not an expert my self, but if it helps...
Have you tried turning "Move Notifications" to "yes" on both of the agent's preferences settings? On Thu, Jun 5, 2008 at 7:53 AM, Lucas Keller <[EMAIL PROTECTED]> wrote: > > > > > I have an interesting issue, that I am unable to find a configuration > change for (though, it probably does exist somewhere!). > > > > Situation (simplified): > > > > Queue 1: > > SubQueue – A > > SubQueue - B > > > > Agent1 has queue 1 and SubQueue A as "My Queues". Ticket comes in to queue > 1, notification goes to agent. Ticket gets moved to SubQueue A, and agent > gets a notification. (Working as I would expect). > > > > Now, agent1 goes and looks at said ticket, and moves ticket to SubQueue B. > > > > Agent 2 has SubQueue – B as a "My Queues" and does NOT get a notification. > > > > This is one simple showing of this, but really.. we are moving tickets > around a little more often than this between several different subqueues. > The only time we get any notifications of new tickets in a queue is when > they first come in and the first subqueue they get moved into. Is this > normal? Can we change it so that we get a notification EVERY time a ticket > goes into another queue? > > > > > > Thanks, > > Lucas Keller > > Prophet Network Integration > > (o) 602.454.0471 > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ >
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