Hi all,
I m facing a peculiar problem. When the customer sends a mail to both [EMAIL
PROTECTED] and [EMAIL PROTECTED]
And both these emails are configured as POP3 accounts in OTRS, attached to
respective queues. Then OTRS creates two duplicate tickets, one from [EMAIL
PROTECTED] and other from [EMAIL PROTECTED], into their respective queues. Is
this rite? How can we overcome this behaviour? Or rather what should agent do
in such situation while replying to such duplicate tickets.
Thanks.
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