Christophe,
I've made some progress, but having issues with ldapsync... I will take
some time and go through Defaults.pm and see if that brings
enlightenment. We have what I consider a fairly vanilla OpenLDAP
implementation. Hoping that the defaults.pm is geared towards that.
-Jeff
Christophe Flaviani wrote:
Hi all,
The configuration from Ed is only for the Customer authentication (=
users submitting questions to otrs)
As Nils correctly stated, there are 2 types of "users":
- users --> otrs agents, service desk agents
- customers --> users submitting incidents.
In the LDAP configuration, there are 2 sections:
- $Self->{'AuthModule'} + suffixes: configures the user authentication
- $Self->{'Customer::AuthModule'} + suffixes: configures the customer
authentication
And bear in mind that the UID parameter references the user which will
be used to logon to otrs.
For the rest, the documentation (pdf version 2.2)is not 100% correct
and clear....
I used the .../Kernel/Config/Default.pm file to look up the correct
parameters. (well explained).
What you configure in .../Kernel/Config.pm will overwrite the
default/standard settings in ../Kernel/Config/Default.pm
Happy doc browsing .. :)
C.
On Sun, Jun 8, 2008 at 10:09 PM, Nils Breunese (Lemonbit)
<[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>> wrote:
Ed Greenberg wrote:
It wasn't easy for me either. A few things I learned (as a
newbie):
There are both users and customers. You need to enable LDAP
lookups for each one separately.
It's more accurate to say there are two kinds of users: agents and
customers.
Nils.
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