Richard Cross wrote:
1. It has retrieved every single mail item going back to 2006,
resulting
in just over 1,000 tickets. Is there a way to limit the number of
emails retrieved, or to specify that only emails after a certain date
are retrieved?
2. It has deleted every single mail from both IMAP mailboxes
(help!), so
now none of my colleagues who use those mail boxes can read the old
emails. Is there a way to retrieve emails without removing them from
the server?
Answer to both questions: if you want to archive mails, do so in a
separate mailbox.
3. The tickets are ordered with the oldest at the top of the list. Is
there a way to change this?
Admin > SysConfig > Group: Ticket > Subgroup:
Frontend::Agent::Ticket::ViewStatus >
Ticket::Frontend::StatusOrder::Default: Up.
4. I notice that one of the ticket queue links is flashing - what does
this mean?
Tickets are overdue. The queue wants attention. :o)
Nils Breunese.
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