You mean that the value of FromAddressRegExp is something like
"[EMAIL PROTECTED]|[EMAIL PROTECTED] org".
Then create filters to send tickets to the queues.
That's right?
Klaus Bruno escribió:
Hi Lars
it does it by design.
If you look at the config options in SystemMonitoring (Core::PostMaster) then
you will see that the Key CloseTicketRegExp is (hopefuly) set to OK|UP. These
messages are sent by Nagios if the problem is solved.
Perhaps you dont have modified FromAddressRegExp yet to identifiy your Nagios
server?
regards,
Bruno
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Lars Jørgensen
Sent: Tuesday, June 24, 2008 3:19 PM
To: 'User questions and discussions about OTRS.org'
Subject: Re: [otrs] SystemMonitoring plugin with multiple nagios services
hi Klaus,
I have three nagios servers which genereates tickets in
different queues based on the From and Body of the messages and set
X-OTRS-Queue and
X-OTRS-CustomerNo
Have you found a way to close tickets when Nagios sends recovery notifications?
--
Lars
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