Helisandro, That seems to be a problem with your database connection. Ensure the 'otrs' user has appropriate access to the database.
Remember that by default the 'otrs' user has its password as 'hot'. Best wishes, Harry Brazil On Wed, Jul 2, 2008 at 5:56 PM, Helisandro Luiz Krepel Pereira < [EMAIL PROTECTED]> wrote: > > > 2008/7/2 Helisandro Luiz Krepel Pereira <[EMAIL PROTECTED] > >: > >> Hi Everyone. >> >> I tried to enable the LDAP Authentication on otrs (2.1.7). But when I >> changed the /Kernel/Config.pm I received the message: >> >> Error: Access denied for user 'otrs'@'localhost' (using password: NO) >> >> ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Jul 2 17:47:19 2008 >> >> Message: Access denied for user 'otrs'@'localhost' (using password: NO) >> >> Traceback (32194): >> Module: Kernel::System::DB::new (v1.57) Line: 172 >> Module: Kernel::System::Web::InterfaceAgent::Run (v1.17.2.1) Line: 145 >> Module: >> ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler >> (v) Line: 47 >> Module: (eval) (v1.81) Line: 203 >> Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 >> Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 >> Module: ModPerl::Registry::handler (v1.99) Line: 30 >> >> I don't know what I need to do to fix this. >> >> Thanks for all. >> >> PS: Sorry my terrible English >> -- >> Helisandro Pereira > > > > > -- > Helisandro Pereira > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ >
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