No, I mean when I am adding a "Customer User" there is mandatory field named CustomerID and I should fill it. How can I configure my OTRS to fill it automatically?
On Thu, Jul 10, 2008 at 2:50 PM, Nils Breunese (Lemonbit) <[EMAIL PROTECTED]> wrote: > Hooman Mesgary wrote: > > How can I set the customer Id automatically? >> > > What do you mean exactly? If there is a customer with an associated e-mail > address that matches the sender of an incoming ticket then the CustomerID > will automatically be set for this ticket. > > Nils Breunese. > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > -- http://mesgary.com
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