Scott Plough wrote:
I have 4 Agents in OTRS. Is there a way I can have all agents see
all workorders
and if one agent is off for the day have other agents do their
workorders if
they are locked.
You'll have to give them the privilege to be able to grab locked
tickets (only admins can change the ticket owner by default). You
could also have agents that will be off unlock their tickets before
leaving or unlock their tickets as needed if you're an admin. Another
option is to automatically unlock tickets after a specified time.
Nils Breunese.
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