Yeah, I have had that happen to me before - generally it is due to a spam or other HTML type encoded email in the mailbox that the OTRS system is unable to process. Delete the process id row from the database (off the top of my head I think the table is dbo.process_id, then delete the message from the mailbox, restart OTRS and it should start working.
Good luck Nathan Campbell Dallas Symphony Orchestra -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Khusro Jaleel Sent: Wednesday, July 16, 2008 4:46 AM To: otrs@otrs.org Subject: [otrs] PostMasterPOP3.pl problems Hello, I'm having a problem when using PostMasterPOP3.pl. Basically, when it pops a certain mailbox from a POP server, it *looks* like it crashes. It starts popping from other boxes just fine, but when it gets to this one, it always says: "Message (1/56)", etc and then it stops. Could it be that a particular message in that inbox is causing it to crash? I know it's crashing because it leaves it's process_id in the DB, so the next time, OTRS does not pop anything, and complains that 'it is already running'. I have used '-f 1 -d' and here is the bottom of the output I got (I have removed some repetitive lines): ------------------------------------------------------------------------ ------------------------------------------------------------------------ ------------------------------------------------------------------------ ---------------- Message 1/66 ([EMAIL PROTECTED] server IP address) Debug: Config.pm ->Get('PostmasterUserID') --> 1 Debug: Config.pm ->Get('PostmasterX-Header') --> ARRAY(0xaadd30) Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('DatabaseUserTable') --> system_user Debug: Config.pm ->Get('DatabaseUserTableUserID') --> id Debug: Config.pm ->Get('DatabaseUserTableUserPW') --> pw Debug: Config.pm ->Get('DatabaseUserTableUser') --> login Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/Config/Defaults.pm line 1605, <PRODUCT> line 4. Debug: Config.pm ->Get('User::PreferencesModule') --> Error: Config.pm No value for 'User::PreferencesModule' in Config.pm found! Debug: Config.pm ->Get('PreferencesTable') --> user_preferences Debug: Config.pm ->Get('PreferencesTableKey') --> preferences_key Debug: Config.pm ->Get('PreferencesTableValue') --> preferences_value Debug: Config.pm ->Get('PreferencesTableUserID') --> user_id Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0xa91350) Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0xa91350) Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0xa91350) Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0xa91350) Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0xa91350) Debug: Config.pm ->Get('CustomerUser') --> HASH(0xa9226c) Debug: Config.pm ->Get('CustomerUser') --> HASH(0xa9226c) Debug: Config.pm ->Get('CustomerUser10') --> Error: Config.pm No value for 'CustomerUser10' in Config.pm found! Debug: Config.pm ->Get('SendmailModule') --> Kernel::System::Email::Sendmail Debug: Config.pm ->Get('SendmailModule::CMD') --> /usr/sbin/sendmail -i -f Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('FQDN') --> <OTRS IP address> Debug: Config.pm ->Get('Organization') --> Error: Config.pm No value for 'Organization' in Config.pm found! Debug: Config.pm ->Get('SendmailBcc') --> Error: Config.pm No value for 'SendmailBcc' in Config.pm found! Debug: Config.pm ->Get('LoopProtectionModule') --> Kernel::System::PostMaster::LoopProtection::DB Debug: Config.pm ->Get('PostmasterMaxEmails') --> 40 Debug: Config.pm ->Get('Ticket::ViewableStateType') --> ARRAY(0xaa5718) Debug: Config.pm ->Get('Ticket::UnlockStateType') --> ARRAY(0xaa5658) Debug: Config.pm ->Get('Ticket::ViewableLocks') --> ARRAY(0xaa570c) Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('Ticket::ViewableStateType') --> ARRAY(0xaa5718) Debug: Config.pm ->Get('Ticket::ViewableStateType') --> ARRAY(0xaa5718) Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('Ticket::ViewableStateType') --> ARRAY(0xaa5718) Debug: Config.pm ->Get('Ticket::ViewableStateType') --> ARRAY(0xaa5718) Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('Sendmail') --> Error: Config.pm No value for 'Sendmail' in Config.pm found! Debug: Config.pm ->Get('SendmailBcc') --> Error: Config.pm No value for 'SendmailBcc' in Config.pm found! Debug: Config.pm ->Get('FQDN') --> <OTRS IP Address> Debug: Config.pm ->Get('Organization') --> Error: Config.pm No value for 'Organization' in Config.pm found! Debug: Config.pm ->Get('Ticket::NumberGenerator') --> Kernel::System::Ticket::Number::DateChecksum Debug: Config.pm ->Get('Ticket::IndexModule') --> Kernel::System::Ticket::IndexAccelerator::RuntimeDB Debug: Config.pm ->Get('Ticket::StorageModule') --> Kernel::System::Ticket::ArticleStorageDB Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/Config/Defaults.pm line 1605, <PRODUCT> line 4. Debug: Config.pm ->Get('Ticket::CustomModule') --> Error: Config.pm No value for 'Ticket::CustomModule' in Config.pm found! Debug: Config.pm ->Get('ArticleDir') --> /opt/otrs/var/article Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('PostmasterAutoHTML2Text') --> 1 Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('Ticket::ViewableStateType') --> ARRAY(0xaa5718) Debug: Config.pm ->Get('Ticket::UnlockStateType') --> ARRAY(0xaa5658) Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0xa91350) Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0xa91350) Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0xa91350) Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0xa91350) Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0xa91350) Debug: Config.pm ->Get('CustomerUser') --> HASH(0xa9226c) Error: Config.pm No value for 'CustomerUser10' in Config.pm found! Debug: Config.pm ->Get('DatabaseUserTable') --> system_user Debug: Config.pm ->Get('DatabaseUserTableUserID') --> id Debug: Config.pm ->Get('DatabaseUserTableUserPW') --> pw Debug: Config.pm ->Get('DatabaseUserTableUser') --> login Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/Config/Defaults.pm line 1605. Debug: Config.pm ->Get('User::PreferencesModule') --> Error: Config.pm No value for 'User::PreferencesModule' in Config.pm found! Debug: Config.pm ->Get('PreferencesTable') --> user_preferences Debug: Config.pm ->Get('PreferencesTableKey') --> preferences_key Debug: Config.pm ->Get('PreferencesTableValue') --> preferences_value Debug: Config.pm ->Get('PreferencesTableUserID') --> user_id Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('Ticket::Hook') --> Ticket# Debug: Config.pm ->Get('Ticket::HookDivider') --> Error: Config.pm No value for 'Ticket::HookDivider' in Config.pm found! Debug: Config.pm ->Get('PostmasterFollowUpSearchInReferences') --> 0 Error: Config.pm No value for 'PostmasterFollowUpSearchInReferences' in Config.pm found! Debug: Config.pm ->Get('PostMaster::PreFilterModule') --> HASH(0xa9cb54) Debug: Config.pm ->Get('PostMaster::PreFilterModule') --> HASH(0xa9cb54) Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Modification of a read-only value attempted at /System/Library/Perl/5.8.1/darwin-thread-multi-2level/Sys/Syslog.pm line 302. ------------------------------------------------------------------------ ------------------------------------------------------------------------ ------------------------------------------------------------------------ ---------------- What does that last line mean? Why would it suddenly have a logging issue? If anyone can shed some insight, or tell me a better way to diagnose the problem, I would be most helpful. Thanks, Khusro _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
