Hi Lars,
I was able to enable the status view module and it now appears in the
NAV Bar. Thanks for the advise!
Is there a way though to customise it to have diferent status view of
seperate queues and not all combined?
Regards,
Pieter
Pieter de Vries
Project Manager
Network Innovations Inc.
Web. www.networkinv.com
Eml. [EMAIL PROTECTED]
GSM AFG +93 (0)798040004
GSM AFG +93 (0)707040007
On 28-Jul-08, at 9:54 AM, Pieter de Vries wrote:
Hi Lars,
Thank you for the clarification. I just had a look in Admin>Sysconf
and statusview is enabled but the tick box is greyed out. I also see
no link on the toolbar that says "Statusview". Could this be caused by
the fact that we are running OTRS::ITSM on Microsoft Server 2003 as
opposed to a Linux distro? I remember reading something about some
options not available when running on Microsoft.
Regards,
Pieter
Pieter de Vries
Project Manager
Network Innovations Inc.
Web. www.networkinv.com
Eml. [EMAIL PROTECTED]
GSM AFG +93 (0)798040004
GSM AFG +93 (0)707040007
On 28-Jul-08, at 9:42 AM, Lars Jørgensen wrote:
Den 28/07/2008 kl. 06.14 skrev Pieter de Vries:
I will admit that I am new to OTRS and might be missing the point of
locked tickets, if so, please point me in the right direction if I
have it wrong.
It's an easy point to miss. "Locked" means "Somebody is working in
this, don't touch it". Think of it as "assigned".
Your supervisor needs can be fulfilled if you enable the statusview.
Search for it in Admin -> Sysconf.
--
Lars
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