If you are logged in as admin or an agent, and go to Customer -> Search -> * and get the list of customers, you get a table with the following columns:
Username Name Email CustomerID valid/invalid How do I change the fields that get displayed under "Name" ? Currently, it displays first_name and last_name, and I want it to display my custom fields: company, city, state, phone. I have modified the table to add a few new fields (company name, phone number, fax, address..) as shown below. Please take note that this all works pretty well throughout most of the application. CustomerUserListFields => ['login', 'companyname', 'city', 'first_name', 'last_name', 'customer_id', 'email'], CustomerUserSearchFields => ['login', 'companyname', 'phone', 'first_name', 'last_name', 'customer_id'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['companyname', 'phone', 'email'], CustomerUserNameFields => ['companyname'], [ 'UserCustomerID', 'Net-ID', 'customer_id', 0, 1, 'var', '', 0 ], [ 'CompanyName', 'Company Name', 'companyname', 1, 1, 'var', '', 0 ], [ 'Phone', 'Phone Number', 'phone', 1, 0, 'var', '', 0 ], [ 'Fax', 'Fax', 'fax', 1, 0, 'var', '', 0 ], [ 'UserFirstname', 'Firstname', 'first_name', 1, 0, 'var', '', 0 ], [ 'UserLastname', 'Lastname', 'last_name', 1, 0, 'var', '', 0 ], [ 'UserLogin', 'Username', 'login', 1, 1, 'var', '', 0 ], [ 'UserPassword', 'Password', 'pw', 0, 0, 'var', '', 0 ], [ 'Address', 'Address', 'address', 1, 0, 'var', '', 0 ], [ 'City', 'City', 'city', 1, 0, 'var', '', 0 ], [ 'State', 'State', 'state', 1, 0, 'var', '', 0 ], [ 'Zip', 'Zip', 'zip', 1, 0, 'var', '', 0 ], [ 'UserEmail', 'Email', 'email', 1, 0, 'var', '', 0 ], [ 'UserComment', 'Comment', 'comments', 1, 0, 'var', '', 0 ], [ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int', '', 0 -- John Hogenmiller - [EMAIL PROTECTED] Used for mailing lists - sporadic response _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/