Steve,
Thanks so much. I'm actually aware of the two methods, and the job I
need done is too complicated for the GUI, so I went into
GenericAgent.pm to directly enter the code in perl. However, for some
reason, the code isn't actually having any affect. I've tried several
different codes, I just included one that I knew for sure didn't
include any errors.
Thanks again,
Amanda
On Aug 14, 2008, at 3:58 PM, Steven Carr wrote:
Hi Amanda,
As far as I know there are 2 methods of creating Generic Agent jobs,
you can create them through the GUI in which case they are stored
within the database itself or you can create them by editing the
GenericAgent.pm file. The GenericAgent.pm file allows you to do more
complex tasks directly in Perl.
Regards
Steve
Amanda Beyersmith wrote:
Hey, I was wondering if anyone had come to any miraculous conclusions
about why modifying .../Config/GenericAgent.pm wasn't adding jobs to
my web interface. Here's what I've done:
I've been looking at the examples in GenericAgent.pm.examples to see
how to do so and I'm rather certain that my coding is correct.
However, even when I save my changes to GenericAgent.pm, the file
doesn't turn up on the Web user interface for the admin. This is the
code I have:
==========================================================
#
-----------------------------------------------------------------------
# config options
#
-----------------------------------------------------------------------
%Jobs = (
# [name of job] -> send escalation notifications
'Send Escalated Tickets from Level 1 to Level 2' => {
Queue => ['Other', 'Under Attack', 'WebUI', 'RE', 'RX',
'rView'],
Escalation => 1,
# new ticket properties
New => {
Queue => 'Level 2',
},
},
# insert your jobs (see Kernel/Config/GenericAgent.pm.examples)
);
#
-----------------------------------------------------------------------
# end of config options
#
-----------------------------------------------------------------------
1;
==========================================================
I have also tried taking the exact example that they have in
GenericAgent.pm and removing the comments in front of the code lines
and I still don't get anything, so I don't think that syntax is the
error.
Anyone have any ideas as to what could be causing my troubles?
Thanks so much,
Amanda
Amanda Beyersmith
[EMAIL PROTECTED]
404-723-2759
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--
Steven Carr
Engineer - Khipu Networks Ltd.
[EMAIL PROTECTED] - www.khipu-networks.com
Secure - Compliant - Infrastructure
Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY
Registered in England. Company Number 5218573
Specialist Reseller of the year - CRN Channel Awards 2007
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Amanda Beyersmith
[EMAIL PROTECTED]
404-723-2759
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