On Tue, 19 Aug 2008, Eric Bynum wrote:
Hello
In January and February of '07, the following thread appeared.
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No idea if this will work but I saw an option to turn off html to txt in the
postmaster settings maybe that will do
the trick for you.
-----Original Message-----
From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Janet Post
Sent: Tuesday, January 30, 2007 12:30 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] Forwarding Email Generated Tickets to Technical staff.
Hello everyone,
I have just implemented otrs at my organization, but it is not working
out quite the way I need it to and I am hoping someone here can help.
We receive tickets from an external call center by email, usually in
HTML format with screen shots to help clarify problems to our technical
staff. OTRS needs to take this email, generate a ticket number to tack
onto the subject, and than forward the email unchanged to our
technicians via email.
So far, the best I can do to forward the email is to send notifications
that there is a new ticket and set the <OTRS_CUSTOMER_EMAIL[2000]> to a
very high number of lines, (like 2000). This does not forward the html
email, but rather changes it to text which badly mangles charts and
tables and does not include any graphics.
Is there a way to fix this problem?
========================
I have looked and looked in the OTRS Admin page to find how to do this,
but can't figure it out. Can someone help me? I just want to have OTRS
take the email sent to our support address, generate a ticket number to
tack onto the subject, and then forward the email to our support staff
via email. Any help would be greatly appreciated.
Just write a generic agent that looks at new tickets created in a queue,
then forwards them to your agents.
It's probably harder than I make it sound, but it is doable.
Beckman
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Peter Beckman Internet Guy
[EMAIL PROTECTED] http://www.angryox.com/
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