It's hard to tell from your post if this will be obvioius to you or not... but
the first
question is:
* Do you have a driver that allows perl access to your datasource (at an
acceptable performance level)??? I have no idea if this is the case for
Exchange or not... we became a Microsoft Free shop many years ago and I
know nothing of Exchange anymore. (We're also happier, more profitable
and more efficient, btw...)
* If the answer is yes, then it's mostly a matter of defining the datasource
schema in config.pm, in the "Map" array definition, within the
"CustomerUser
Stuff" section...
I don't remember much more than that... hope it helps
>
> Hi there list members,
>
> External/Separate Company DB's;
> After a fare amount of time poring over user posts in the mail list
> archives it appears that it is possible to reference Company
> information from our own database. What I think I need is an example
> of this being done. Is there anyone that could post an example of
> this being done.
>
> Exchange Contacts;
>
> Is it possible to devise a lookup and link in tickets to a contact on
> an Exchange Public folder?
>
> Regards,
>
> Mikola (Mik) Rose
> PowerSoft Development Corp.
> CIO, Information Technology / Support Services
> Customer Service: 1 (250) 642-0199
> Sales Dep.: 1 (888) 833-7697
> Support Dep.: 1 (250) 642-0295
> www.power-soft.com
>
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Mike Morris
The Music Place
1617 Willowhurst Avenue
San Jose, CA 95125
(408) 445-ARTS (2787)
------------------------------------
Your Free Quote:
Underlying most arguments against the free market is a lack of belief
in freedom itself.
- Milton Friedman (1912-), Nobel Prize-winning economist
------------------------------------
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
