Hello, I finally got our OTRS installation moved from an old Linux desktop to a new Solaris server running Solaris 10. I also upgraded it from version 1.2.3 to 2.3.1. I'm using an Apache webserver and a MySQL database. We've had a couple of small issues which have been easily fixed and, overall, the migration appears to have been a great success. However....... I'm starting to get calls from users who have forgotten their passwords. They use the "Lost Password" portion of the Login screen (customer.pl) and get a new password mailed to them. When they try to log in with the new password they get the message "Login failed! Your username or password was entered incorrectly." So I go into the 'Admin' area of OTRS, go to 'Customer Users', and change their password. I get the message that the Customer has been updated and the log states that the customer's password was successfully changed. When the customer tries to use the new password they get the same message as above. I took a peek at the passwords (encrypted) using phpMyAdmin and I can see that something has been put in that field, but whatever it is OTRS doesn't like it. Any help would be greatly appreciated. I've got customers that have not been able to log on for a couple of days now. Help! Regards,
David Buice Infrastructure Specialist/SDC-INT 2032653 ITIL Foundation Certified EDS, an HP company PSIC Operations 7000 Chicago Rd. Warren, MI 48092-1663 Mailstop 430-202-390 Tel: +01 586 575-4525 Fax: +01 586 575-0090 Mobile: +01 248 249-9122 E-mail: [EMAIL PROTECTED] We deliver on our commitments so you can deliver on yours.
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