Nils Breunese (Lemonbit) pisze:
Łukasz Bacik wrote:
My problem is to force otrs to work with utf8 - i can not do that but
maybe i just don't
understand something and there is a easy solution for me?
OS: debian GNU/Linux (etch) (all versions data below are from dpkg -
the debian
package manager)
otrs: 2.0.4p01-18
mysql: 5.0.32-7etch6
perl: 5.8.8-7etch3
I believe OTRS used to have some problems with UTF-8, and may still
have them (have you checked bugs.otrs.org?). But since you're running
an older version (2.0.4, while current stable is 2.3.2) you might have
more UTF-8 problems. You could try 2.2.7 from Lenny testing or 2.3.2
from Sid testing if you don't mind running packages from testing:
http://packages.debian.org/search?keywords=otrs2 Or install OTRS from
source.
Thank you - i started upgrade my otrs (to 2.2.7) waiting for answer and
it really solved this problem
- now customer_users are displayed correctly :)
But there is new problem - when i 'm trying to send an email (for
example follow up) with diacritic
characters in body or in subject, i have got an error:
Software error
Wide character in subroutine entry at (eval 1038) line 1, <PRODUCT> line 36.
and the email looks like send in otrs, but it is not send really :(
There is no problems if i delete all diacritic characters...
...is there any solution for this?
regards
Lukasz
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