Hello, David. Actually the calendar you assign to a queue is the one you advertise to your customer. Your support organization as a whole works 24x7 if I could understand you correctly. It means you need 1 calendar - essentially 24h working time. The calendar defines the hours to be counted in terms of SLA and ticket escalation timers for the queue.
Regards, Anton. 2008/11/26 David Eco <[EMAIL PROTECTED]> > Hi, I am setting up OTRS for our support team. There is calendar in the > queue but I'm not able to get it work. > > I have 2 teams work in day shift and night shift but I want 2 teams can > view/modify any tickets come from customers. Do I need to create 2 queues > for them by using different calendar? How to attach different team member(or > group?) to its queue? > > Thank you and look forward to hearing your input. > > > David > > > ------------------------------ > Messenger wants to send you on a trip. Enter > today.<http://www.messengerbuddies.ca/?ocid=BUDDYOMATICENCA21> > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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