We have encountered the following problem.
Some follow-ups do not reflect in OTRS - the system neither attach them
to a correspondent ticket nor creates a new one.
Nevertheless OTRS sends New ticket auto response with the wrong ticket
number (like 2008120410000901, while our SystemID is 20). Of course no
ticket in the system with this number.
System Log has no info on the above action. OTRS ver.2.3.3.
Is there any additional info I should provide?
Boris
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