Ugo Bellavance a écrit :
Hi,
I'm relatively new to OTRS...
I'm looking for the configuration for this:
Whenever I reply to a ticket, a copy is sent to the queue e-mail
address. This cause a ticket to be re-opened whenever I reply and
change the status to 'closed'. I don't see where I coulc have
configured that...
Also, HTML is always stripped to text (My PostmasterAutoHTML2Text = No).
When OTRS receives an HTML e-mail, I see the body in plain text, with
HTML message as an attachment, and any images that are included in the
message are also attachments. Am I missing a module or something?
Also, where can we change the request type, except when we close?
I found this one myself. In free fields.
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