Hi,
I'm testing otrs, i saw that when someone send a e-mail to the otrs system, the
agent get a notification but the customer didn't receive any notification.
I'f i answer a ticket the customer get the message.
Any idea what ca be wrong ?
I'm using smtp.
I can see in the log that the message looks to be send:
Sent agent 'NewTicket' notification to 'k...@inventivetelecom.com'.
Wed Dec 17 16:20:04 2008
notice
OTRS-PM3-10
Sent auto response (SendAutoReply) for Ticket [200812171084] (TicketID=104,
ArticleID=611) to '"Trasschaert Karl" <i...@net-work.be>'.
Wed Dec 17 16:20:04 2008
notice
OTRS-PM3-10
Sent email to '"Trasschaert Karl" <i...@net-work.be>' from 'ITP Ticket System
<supp...@inventivetelecom.com>'. HistoryType => SendAutoReply, Subject =>
[ITPTicket#200812171084] ca marche pas;
Wed Dec 17 16:20:03 2008
notice
OTRS-PM3-10
New Ticket [200812171084/ca marche pas] created
(TicketID=104,Queue=Support,Priority=3 normal,State=new)
Wed Dec 17 16:19:42 2008
notice
OTRS-CGI-10
Sent customer 'StateUpdate' notification to '"Trasschaert Karl"
<i...@net-work.be>'.
Wed Dec 17 16:19:42 2008
notice
OTRS-CGI-10
Sent email to '"Trasschaert Karl" <i...@net-work.be>' from 'ITP Ticket System
<supp...@inventivetelecom.com>'. HistoryType => SendCustomerNotification,
Subject => Re: [ITPTicket#200812171083] New State "closed successful"!;
Wed Dec 17 16:19:38 2008
notice
OTRS-CGI-10
Sent customer 'OwnerUpdate' notification to '"Trasschaert Karl"
<i...@net-work.be>'.
Wed Dec 17 16:19:38 2008
notice
OTRS-CGI-10
Sent email to '"Trasschaert Karl" <i...@net-work.be>' from 'ITP Ticket System
<supp...@inventivetelecom.com>'. HistoryType => SendCustomerNotification,
Subject => Re: [ITPTicket#200812171083] New Owner "Karl"!;
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