Hi Steven, what do you mean with a distribution list? thanks! 2008/12/20 Steven Carr <steven.c...@khipu-networks.com>
> sol sol wrote: > > the leave a copy should be used for copy in case anything goes wrong. > > This is a bad idea, having 100's if not thousands of emails in a mailbox > that have to be read every time you check for new messages would not be > feasible in a production environment and would dramatically increase the > delay in getting tickets into the system. Setup a dedicated mailbox to > OTRS and if you want a copy of the emails set it up to send to multiple > mailboxes. > > > but i can define a rule that all incoming mail will be sented as copy to > > an other mailbox, not a big deal. > > > > Do you have any idea if it would be possible to sent my incoming mail to > > a imap box, let a copy be sent from imap to a pop 3 box with a > > forwarder, this pop 3 linked in otrs, but that OTRS shows it as an > > original mail? if you know what i mean? > > If Exchange has the functionality on the server side rules then I don't > see why not, but by far the easiest way is to use a distribution list. > > Steve > > -- > Steven Carr > Engineer - Khipu Networks Ltd. > supp...@khipu-networks.com - www.khipu-networks.com > Secure - Compliant - Infrastructure > > Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY > Registered in England. Company Number 5218573 > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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