Hello, Yasir. You can try a simplier approach. You need to assign the "secret" queues to groups no customers are in. Pay attention to the default groups for the customer in Sysconfig. Once you move the ticket into one of these "secret" groups, customers will no longer see this ticket.
Напиши мне лично по-русски, если по-английски объяснил туманно.С наступающим новым годом. Regards, Anton. 2008/12/23 Yasir M. Arsanukaev <kingp...@amurmetal.ru> > Leonardo Certuche пишет: > > the wise manual might help http://doc.otrs.org/2.3/en/html/c1947.html > > > > On Mon, Dec 22, 2008 at 7:50 PM, Yasir M. Arsanukaev > > <kingp...@amurmetal.ru>wrote: > > > > > >> Hello folks. > >> > >> Can I hide any queues so that these are invisible in the queues list to > the > >> end customers or just specify the visible ones but keeping the tickets > >> readable/writable in the hidden queues by the customers ? > >> > >> Thanks. > >> > >> -- > >> С уважением, > >> Арсанукаев Ясир Маликович :: УИТ > >> ОАО "Амурметалл" > >> +7 (4217) 529-576 > >> > >> _______________________________________________ > >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> Archive: http://lists.otrs.org/pipermail/otrs > >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> > > > > > > > > > > > > ------------------------------------------------------------------------ > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > ACLs are great but I don't get why I can't make these work with queues > named in UTF-8 or should they be written using some different charset or > approach? > > Thanks a lot. > > -- > Yasir M. Arsanukaev - IT dept > JSC "Amurmetal", Russian Federation > phone +7 (4217) 529-576 > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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