--===============1909312398==
Content-Type: multipart/alternative;
boundary="----=_Part_76102_23266138.1231589561979"
------=_Part_76102_23266138.1231589561979
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 7bit
Content-Disposition: inline
Hello, Mario.
I have all my customers' emails neatly organized in the customers. The
CustomerIDs are assigned. When the ticket comes via email, CustomerID is
assigned automatically.
When the agent posts a ticket via AgentTicketPhone, the Customer and
CustomerID are mandatory.
Could you clarify what you're trying to achieve?
Regards,
Anton.
2009/1/5 m...@bortal.de <m...@bortal.de>
> Hello List,
>
> can i make the CustomerID Field mandatory?
>
> Is there a way to display the CustomerID Field if composing an e-mail
> reply?
>
> Right now i have the TimeUnit and CustomerID Field only in AgentTicketEmail
> but not in AgentTicketCompose
>
> Thanks,
> Mario
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
------=_Part_76102_23266138.1231589561979
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: 7bit
Content-Disposition: inline
Hello, Mario.<br><br>I have all my customers' emails neatly organized in
the customers. The CustomerIDs are assigned. When the ticket comes via email,
CustomerID is assigned automatically.<br>When the agent posts a ticket via
AgentTicketPhone, the Customer and CustomerID are mandatory.<br>
Could you clarify what you're trying to
achieve?<br><br>Regards,<br>Anton.<br><br><div class="gmail_quote">2009/1/5 <a
href="mailto:m...@bortal.de";>m...@bortal.de</a> <span dir="ltr"><<a
href="mailto:m...@bortal.de";>m...@bortal.de</a>></span><br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204,
204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Hello List,<br>
<br>
can i make the CustomerID Field mandatory?<br>
<br>
Is there a way to display the CustomerID Field if composing an e-mail reply?<br>
<br>
Right now i have the TimeUnit and CustomerID Field only in AgentTicketEmail but
not in AgentTicketCompose<br>
<br>
Thanks,<br>
Mario<br>
_______________________________________________<br>
OTRS mailing list: otrs - Webpage: <a href="http://otrs.org/";
target="_blank">http://otrs.org/</a><br>
Archive: <a href="http://lists.otrs.org/pipermail/otrs";
target="_blank">http://lists.otrs.org/pipermail/otrs</a><br>
To unsubscribe: <a href="http://lists.otrs.org/cgi-bin/listinfo/otrs";
target="_blank">http://lists.otrs.org/cgi-bin/listinfo/otrs</a><br>
</blockquote></div><br>
------=_Part_76102_23266138.1231589561979--
--===============1909312398==
Content-Type: text/plain; charset="us-ascii"
MIME-Version: 1.0
Content-Transfer-Encoding: 7bit
Content-Disposition: inline
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
--===============1909312398==--
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
