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Hello, Frank,
AFAIK, there is no default CC: function like you described. OTRS does honor
cc: on any article agent replies to.
I would look into either preprocessing incoming emails externally to add a
default cc: or use postmaster pre-filter in OTRS to add a default cc: to an
article.
IMHO, cc: function is fully redundant for such an advanced ticket management
system. Why not give access to the system for all interested parties and
manage communication there?
Regards,
Anton.
2009/1/7 Weindel Frank <fwein...@phillyburbs.com>
> Hi All,
>
>
>
> I would like to know if OTRS has the ability to store a default CC with
> every ticket that is created. So any changes/replies/notices for that ticket
> are automatically sent to a specified list of people. This is similar to
> what Bugzilla and RT currently has.
>
>
>
> Thank you,
>
> Frank Weindel
>
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Hello, Frank,<br><br>AFAIK, there is no default CC: function like you
described. OTRS does honor cc: on any article agent replies to. <br><br>I
would look into either preprocessing incoming emails externally to add a
default cc: or use postmaster pre-filter in OTRS to add a default cc: to an
article.<br>
<br>IMHO, cc: function is fully redundant for such an advanced ticket
management system. Why not give access to the system for all interested parties
and manage communication there?<br><br>Regards,<br>Anton.<br><br><div
class="gmail_quote">
2009/1/7 Weindel Frank <span dir="ltr"><<a
href="mailto:fwein...@phillyburbs.com";>fwein...@phillyburbs.com</a>></span><br><blockquote
class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin:
0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="purple" lang="EN-US">
<div>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family:
Arial;">Hi All,</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family:
Arial;"> </span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family:
Arial;">I would like to know if OTRS has the ability to store a default
CC with every ticket that is created. So any changes/replies/notices for that
ticket
are automatically sent to a specified list of people. This is similar to what
Bugzilla
and RT currently has.</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family:
Arial;"> </span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family:
Arial;">Thank you,</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family:
Arial;">Frank Weindel</span></font></p>
</div>
</div>
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