Hi. The genuine purpose of a ticket system is to provide handling of interdepartment requests. So why not one installation and a proper queue setup with specific access permissions? I don't get the point where you need a separate installation.
Greetz Daniel -----Ursprüngliche Nachricht----- Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Marco Vannini Gesendet: Mittwoch, 14. Januar 2009 12:09 An: User questions and discussions about OTRS. Betreff: [otrs] multiple installation linked together Hi all, I would like to know your opinion about having multiple installation that can communicates each other. The motivation is that otrs, in our case, is used for interdepartment requests and every department would like to manage its queue, agent and other (time accounting specially). So my idea is to have one otrs where requests are created, than, if we have to delegate some opration to other, we put the ticket in pending and in some way it goes via mail to the other otrs and so on up to a final mail returning to us that close or reopen the ticket for its final step. There is other way to do that ? there is some tool for integrates many otrs installation ? it could be a future request having a super account that manage all the sub installation ? what do think ? Thank you in advance. MV _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
