I am running OTRS 2.3.4 (and overall loving it). When I respond to emails sent to a specific pop3 mailbox (supp...@mycompany.net), the mailbox is automatically populated in the CC field. Naturally, this generates a lot of false "follow up" notifications. Other POP3 accounts work fine. I've tried deleting the account from the list of PostMaster accounts and recreating it but that didn't help. I've even tried forwarding all mail bound for supp...@mycompany.net to another account and adding that account to OTRS, but as long as OTRS sees that email address in the "From" line, it CCs it.
Is this a bug or did I inadvertently change a setting in SysConfig? If it's a bug, is it possible I could just edit this out of a script somewhere? Thanks in advance for your advice CONFIDENTIALITY NOTICE: This e-mail and any attachments are for the exclusive and confidential use of the intended recipient and contain confidential and proprietary information. If you are not the intended recipient, be aware that any reading, distribution, disclosure, copying, printing or taking action in reliance upon this e-mail is prohibited. If you have received this in error, please notify us immediately by replying to this e-mail and promptly delete this e-mail and its attachments from your computer system. We do not waive attorney-client or work product privilege by the transmission of this message.
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