Hello,
I have some difficulties to design things the right way when it comes to
access policies.
I have a basic situation whith two groups of agents (IT and Administration),
each has its queue with a "Spam" subqueue.
There's a group IT, and a group Administration in order to set the
permissions.
Now, I want customers to be able to create new tickets from customer.pl,
only in queues IT and Administration, so I've set things up so customers
belong to both groups :
$Self->{CustomerGroupAlwaysGroups} = ['Clients', 'IT',
'Administration'];
How should I disable the "Spam" subqueues from the dropdown list when
creating a new ticket ?
Regards,
--
Mikael Kermorgant
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