Hi,
What options are there available to handle request by e-mail different for customers that are known users to OTRS and ones that are not? Like, can non users be denied with a special reply? The mail sent/forwarded to a manual agent? A different queue? Anyone implemented automatic customer user creator on non-existense? Kind regards, Frans Stekelenburg NetDialog Service Center NetDialog - n...@netdialog.eu - +31 30 789 3636 - www.netdialog.eu <http://www.netdialog.eu/>
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