Hi Michiel,
Thanks for your answer.
You understood precisely what I was meaning and like you I strongly
think that it cannot be done at the moment without modifying again OTRS
default behaviour ... :(
I found a bugzilla entry (#3429) related to this enhancement and have
just posted some informations on it :
http://bugs.otrs.org/show_bug.cgi?id=3429
Laurent
Michiel Beijen a écrit :
Laurent,
I can see what you are looking for; if I understand you correctly you
would like to be able to include a link from one article to another, for
instance from article 06001 to 06009 or so. The problem you are
experiencing is that URLs for agents are different than those for end
users.
It would be a nice new feature if this would be possible.
One implementation scenario is this:
* In the current implementation there is a possibility to link FAQ
entries to one other.
* These links will be displayed, but only in the Agent section of
the FAQ module, not in the Public FAQ.
* You can alter the working of the FAQ module so these links are
also displayed in the public FAQ.
* If this is done, you can refer to these linked FAQ's in the text
of the article.
It would require a bit of FAQ hacking though.
Regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Mon, Feb 2, 2009 at 12:29, Laurent Minost <lmin...@denyall.com
<mailto:lmin...@denyall.com>> wrote:
Hi,
Using FAQ module 1.5.4 here on OTRS 2.3.4 and wondering how to
simply manage internal links to others FAQ articles ? Is there a way
to integrate a link so this one will be usable for agents AND
customers ? The best would be a relative link with the same query
parameters for Agent or Customers and a common script ... because at
the moment we need to provide a link different for customers access
than the one used for agents when writing articles ...
Thanks by advance for your answers.
Laurent MINOST
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