I ran the following command on the mysql console to make it work having OTRS-Manager installed in a machine with IP A.B.C.D:
GRANT ALL PRIVILEGES ON otrs.* TO some_u...@a.b.c.d <o...@201.232.18.15>identified by 'some_password '; On Wed, Feb 4, 2009 at 10:21 AM, James, Michael <michael.ja...@unitymedia.de > wrote: > Thanks Steve, i'll take a look. > > > > > -----Ursprüngliche Nachricht----- > Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von > Steven Carr > Gesendet: Mittwoch, 4. Februar 2009 16:20 > An: User questions and discussions about OTRS. > Betreff: Re: [otrs] OTRS Manager App > > James, Michael wrote: > > Thanks for the info. I guess you know the question i have now, how and > where can I configure that? > > MySQL: check the my.cnf file to see if "skip-networking" is not hashed > out, if it is there hash it out and restart MySQL. > > OTRS user: you will need to delve into the MySQL server itself and > either reconfigure the existing user, or create a new one that has > access to the OTRS database. > > http://dev.mysql.com/doc/ > > Steve > > -- > Steven Carr > Senior Network Security Engineer - Khipu Networks Ltd. > supp...@khipu-networks.com - www.khipu-networks.com > Secure - Compliant - Infrastructure > > Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY > Registered in England. Company Number 5218573 > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- Leonardo Certuche 301 284 6250 leonardo.certu...@itcon-ltda.com www.itcon-ltda.com Medellín, Colombia
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