Yes.. It's used for reporting. I've spent a lot of time the last few
weeks figuring this one out. You can take a look at otrs manager , this
is a sourceforge project. It produces neat reports. Or, you can query
stuff in the database from a php script or something. It takes some time
to dig trough the sql structure according to my mate who is writing the
reporting script for us , but at the moment it's looking really nice and
it has some cool features. Since he is the author, i'll ask him if it's
okay to release it on the list.
But perhaps, otrs manager is a good startingpoint.
greets
Mayk
Caspar Kennerdale wrote:
Hello
When you close a ticket there is a field called 'Time Units' -- does
this appear on the reporting anywhere?
The reports in 'Stats' seem to deal with total time of tickets -- i.e
when they arrive and when they are closed -- but this is slightly less
relevant to us as we want to see how long it takes to do particular
pieces of work
**Caspar Kennerdale **
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