How embarrassing, apparently it just needed apache to be restarted at
this point. Everything is connecting and working properly.
I guess I didn't realize that if you restart the otrs2 service you must
restart apache2 as well.
Mark Hepler wrote:
> I must be rather dense here, but I can't seem to work out what I did to
> cause the initial problem or how to get it fixed.
>
> New install of OTRS2 on Debian Lenny with mysql Database
>
> I made a simple change in the Config.pm to fix the link sent in the
> auto response email. I added the following line to config.pm and
> restarted the otrs2 service
>
> +++
>
> $Self->{'FQDN'} = 'helpdesk.wrgservices.com';
>
> +++
>
> I then got a connection error that otrs was unable to connect to the
> database.
>
> ++++
>
> Message: Access denied for user 'otrs'@'localhost' (using password: NO)
>
> ++++
>
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