Hi,
I've just configured FAQ approval new functionnality and I'm facing a
first problem : when a new FAQ article is added, a new ticket is
generated by the system into the configured FAQ_Approval queue
requesting approval of the FAQ article BUT there is no NewTicket
notification sent to agents even with queue selected in MyQueues and New
Ticket notifications set to yes for Agent preferences ?? Why ?
Thanks for your answer.
Laurent MINOST
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