Have you restarted Apache??
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Thu, Mar 5, 2009 at 09:35, Christoph Ohliger <ohli...@fh-rosenheim.de> wrote:
> Hi Jeremy,
>
> have you checked the Schema of the LDAP server (check attribute mapping of
> Config.pm). Do a trace at the LDAP server to see unknown attributes.
>
> regards
> Christoph
>
> Jeremy Adams schrieb:
>>
>> Hi and greetings for the The Great State of Texas,
>>
>> Much like many of the users here, I too am new to otrs. I have
>> successfully setup otrs 2.3.4 on openSuSE 10.3. I have successfully setup
>> Agents via DB back end and have not issues with Agents. My issues come when
>> I setup Customer Authentication using LDAP. All changes have been made in
>> SysConfig. No edits have been done to Config.pl - at least edits that
>> worked. Again Config.pm is standard.
>>
>> Currently users who exist in LDAP receive the following when attempting
>> authentication through customer.pl:
>>
>> Panic! No UserData!!!
>> But the System Log states that "CustomerUser:[username} (CN=[username]...)
>> authentication ok...
>>
>> I have tried using scrips from the list and from Defaults.pm but still
>> receive the same error.
>>
>> With all that said, I have created a Customer user in the DB with ONLY
>> First Name, Last Name, and Email address. This user authenticates and loads
>> the ticket page. So I guess there is some issue migrating user data into
>> the DB. How is this done? Below i have attached the WHOLE of the Config.pm
>> file. but keep in mind that this issue persists with or with out the
>> additions to Config.pm
>>
>> Below is the output of the otrs.checkModules script and the contents of
>> Config.pm
>>
>> cvcticketsys:/ # ./opt/otrs/bin/otrs.checkModules
>> o CGI............................ok (v3.15)
>> o Date::Pcalc....................ok (v1.2)
>> o Date::Format...................ok (v2.22)
>> o DBI............................ok (v1.58)
>> o DBD::mysql.....................ok (v4.005)
>> o Digest::MD5....................ok (v2.36)
>> o Crypt::PasswdMD5...............ok (v1.3)
>> o LWP::UserAgent.................ok (v2.036)
>> o IO::Scalar.....................ok (v2.110)
>> o IO::Wrap.......................ok (v2.110)
>> o MIME::Base64...................ok (v3.07)
>> o Mail::Internet.................ok (v2.04)
>> o MIME::Tools....................ok (v5.427)
>> o Net::DNS.......................ok (v0.65)
>> o Net::POP3......................ok (v2.28)
>> o Net::POP3::SSLWrapper.......ok (v0.02)
>> o Net::IMAP::Simple..............ok (v1.17)
>> o Net::IMAP::Simple::SSL......ok (v1.3)
>> o Net::SMTP......................ok (v2.29)
>> o Authen::SASL................ok (v2.11)
>> o Net::LDAP......................ok (v0.39)
>> o GD.............................ok (v2.35)
>> o GD::Text....................ok (v0.85)
>> o GD::Graph...................ok (v1.44)
>> o GD::Graph::lines............ok (v1.15)
>> o GD::Text::Align.............ok (v1)
>> o PDF::API2......................not installed! (not required / for PDF
>> required!)
>> o Compress::Zlib..............ok (v2.005)
>> o XML::Parser....................ok (v2.34)
>>
>> Config.pm contents
>>
>> $Self->{'DatabaseHost'} = 'localhost';
>> # Database
>> # (The database name.)
>> $Self->{'Database'} = 'otrs';
>> # DatabaseUser
>> # (The database user.)
>> $Self->{'DatabaseUser'} = 'otrs';
>> # DatabasePw
>> # (The password of database user. You also can use bin/CryptPassword.pl
>> # for crypted passwords.)
>> $Self->{'DatabasePw'} = 'xxxx';
>> # DatabaseDSN
>> # (The database DSN for MySQL ==> more: "man DBD::mysql")
>> $Self->{DatabaseDSN} =
>> "DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};";
>>
>> # (The database DSN for PostgreSQL ==> more: "man DBD::Pg")
>> # if you want to use a local socket connection
>> # $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";
>> # if you want to use a tcpip connection
>> # $Self->{DatabaseDSN} =
>> "DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};";
>>
>> # ---------------------------------------------------- #
>> # fs root directory
>> # ---------------------------------------------------- #
>> $Self->{Home} = '/opt/otrs';
>>
>> # ---------------------------------------------------- #
>> # insert your own config settings "here" #
>> # config settings taken from Kernel/Config/Defaults.pm #
>> # ---------------------------------------------------- #
>> # $Self->{SessionUseCookie} = 0;
>> $Self->{'CheckMXRecord'} = 1;
>> # customer uniq id
>> CustomerKey => 'uid',
>> # customer #
>> CustomerID => 'mail',
>> CustomerUserListFields => ['cn', 'mail'],
>> CustomerUserSearchFields => ['uid', 'cn', 'mail'],
>> CustomerUserSearchPrefix => '',
>> CustomerUserSearchSuffix => '*',
>> CustomerUserSearchListLimit => 250,
>> CustomerUserPostMasterSearchFields => ['mail'],
>> CustomerUserNameFields => ['givenname', 'sn'],
>> # show now own tickets in customer panel, CompanyTickets
>> CustomerUserExcludePrimaryCustomerID => 0,
>> # add a ldap filter for valid users (expert setting)
>> # CustomerUserValidFilter => '(!(description=gesperrt))',
>> # # admin can't change customer preferences
>> AdminSetPreferences => 0,
>> #added as a test from another script
>> # $Self->{UserSyncLDAPMap} = {
>> # # DB -> LDAP
>> # UserFirstname => 'givenname',
>> #3 UserLastname => 'sn',
>> # UserEmail => 'mail',
>> # };
>> #$Self->{DatabaseUserTable} = 'users';
>> # $Self->{DatabaseUserTableUserID} = 'id';
>> # $Self->{DatabaseUserTableUserPW} = 'pw';
>> # $Self->{DatabaseUserTableUser} = 'login';
>>
>> # }
>> #end test add
>> Map => [
>> # note: Login, Email and CustomerID needed!
>> # var, frontend, storage, shown (1=always,2=lite), required,
>> storage-type, http-link, readonly
>> # [ 'UserSalutation', 'Title', 'title', 1, 0,
>> 'var', '', 0 ],
>> [ 'UserFirstname', 'Firstname', 'givenname', 1, 1,
>> 'var', '', 0 ],
>> [ 'UserLastname', 'Lastname', 'sn', 1, 1,
>> 'var', '', 0 ],
>> [ 'UserLogin', 'Username', 'name', 1, 1,
>> 'var', '', 0 ],
>> [ 'UserEmail', 'Email', 'mail', 1, 1,
>> 'var', '', 0 ],
>> [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1,
>> 'var', '', 0 ],
>> [ 'UserCustomerIDs', 'CustomerIDs', 'second_customer_ids', 1,
>> 0, 'var', '', 0 ],
>> [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0,
>> 'var', '', 0 ],
>> [ 'UserAddress', 'Address', 'postaladdress', 1, 0,
>> 'var', '', 0 ],
>> [ 'UserComment', 'Comment', 'description', 1, 0,
>> 'var', '', 0 ],
>> ],
>> };
>> # ---------------------------------------------------- #
>>
>> # ---------------------------------------------------- #
>> # data inserted by installer #
>> # ---------------------------------------------------- #
>> # $DIBI$
>> $Self->{'SystemID'} = 10;
>> $Self->{'SecureMode'} = 1;
>> $Self->{'Organization'} = 'Cedar Valley College';
>> $Self->{'LogModule::LogFile'} = '/tmp/otrs.log';
>> $Self->{'LogModule'} = 'Kernel::System::Log::SysLog';
>> $Self->{'FQDN'} = 'cvcticketsys.cvc.educ.dcccd.edu';
>> $Self->{'DefaultLanguage'} = 'en';
>> $Self->{'AdminEmail'} = 'jeremyad...@dcccd.edu';
>> $Self->{'DefaultCharset'} = 'utf-8';
>>
>> # ---------------------------------------------------- #
>> # ---------------------------------------------------- #
>> # #
>> # End of your own config options!!! #
>> # #
>> # ---------------------------------------------------- #
>> # ---------------------------------------------------- #
>>
>>
>> # ---------------------------------------------------- #
>> # needed system stuff (don't edit this) #
>> # ---------------------------------------------------- #
>> #}
>> use strict;
>> use warnings;
>>
>> use vars qw(@ISA $VERSION);
>> use Kernel::Config::Defaults;
>> push (@ISA, 'Kernel::Config::Defaults');
>>
>> use vars qw(@ISA $VERSION);
>> $VERSION = qw($Revision: 1.20 $)[1];
>>
>> # -----------------------------------------------------#
>>
>> 1;
>>
>>
>>
>> Thanks for any and all assistance,
>>
>>
>>
>>
>>
>> Jeremy Adams
>> PC Support Specialist I
>> Cedar Valley College
>> 972.860.8086
>>
>>
>>
>>
>>
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